bottom bg
 
 
 

 

FAQ

  1. What is Oshopindia.com?

Oshopindia is online shopping destination in India for mobiles and tablets, apparels, footwear, baby products, healthcare products, home and garden and much more.Oshopindia.com is a marketplace which gets suppliers and customers on a common platform. We offer Moneysafe Gurantee to our customers where payment is released to supplier only after customer is satisfied.

  1. How do I make a purchase?

Shopping online at Oshopindia is very simple. Just browse over the products and our range. All items to your cart by clicking on “BUY NOW”. After filling your cart, go to checkout option and fill the necessary details in Four steps namely Email Login, Shipping Details, Order Summary and Payment

 

Payments

  1. How Do I make a payment at Oshopindia.com?

Payments can be made by following ways

  1. CASH ON DELIVERY

  2. CREDIT CARD

  3. DEBIT CARD

  4. NET BANKING

  5. CHEQUE and Demand Draft

 

  1. What is Cash On Delivery?

Cash On Delivery is mode of payment where you have option to pay at the time of delivery of products to our shipping partner. Our shipping partner shall collect cash from you during delivery. When you select this option, please make sure that you keep the Cash Ready with Exact Change. Cash on Delivery is limited to Rs. 15000/kg or Rs. 20000 per order.

  1. How do I make a Purchase by Credit/Debit Card?

Once you proceed to checkout for Payment page, you shall have option of payment option and select your bank in case of Credit/Debit/Net Banking Options.

Once you select your bank, it will direct you to your BANK’S Page or HTTPS Secured Page where you can make a payment.

You shall then be asked for Credit/Debit Card Number, CVV Number, and Expiry date.

Once the transaction is done, you shall be directed back to Oshopindia.com

For Net Banking, your Bank’s page where you will be asked for your Login and Transaction passwords. Once the transaction is complete, you shall be directed to Oshopindia.com’s page.

PLEASE NOTE:- NO TRANSACTIONS TAKE PLACE ON OSHOPINDIA.COM’s SERVERS. OSHOPINDIA.COM DOESNOT STORE YOUR CREDIT CARD/DEBIT CARD/ NET BANKING DETAILS.

THE PAYMENT PAGE IS 128 BIT SSL ENCRYPTED FOR SAFE AND SECURE TRANSACTION.

 

  1. What is 3D Secured Password?

3D secured password is a password given by Visa, Mastercard for keeping transactions secure and safe.

 

  1. How Secure is my Online Payment?

All Payments done online are done by 128 bit Encryption Technology to protect your card information.

  1. Which payment gateway does Oshopindia.com Use?

Oshopindia.com uses CCAVENUE Payment gateway service which is India’s Best Payment Gateway.

  1. How do I pay by Cheque/D.D.?

For payments by cheque or DD. You can make a payment by sending a cheque in the name of Kema Tech and Tradelink Pvt. Ltd( Payable at Baroda in case of D.D.)

 

 

Cancellation, Return and Replacement

  1. How can I get my faulty product be replaced?

All the products with manufacturing defect come under 30 Day Replacement Policy. All you have to do is call or email Customer care in 48 hours of receiving the product with your order number. We shall arrange a pickup from your delivery address for the same.

Products with Manufacturing defect shall be replaced depending on availability of the same with the vendor. In case the same product is not available, the amount shall be refunded to your store credits.

 

  1. I got wrong product, what do I do?

In case the supplier has sent you wrong product, the same shall be replaced.

Please note:- There might be colour variations in products due to your screen resolution. In case there is major variation in colour, the product shall be replaced.

In case of any queries related to above kindly contact us at customer care at info@oshopindia.com or reach us at +918140714551

 

  1. How much time does it take to refund money from cancelled transaction

 

Payment Type

No. of days taken to credit back

Credit Card

7-21 days to release the blockage of the amount .

Debit Card

5-7 working days

Net banking

3-4 working days


Shipping

Q1. How will my product be delivered at my end?

We have tied up with reputed courier companies like Aramex, Fedex, The Professional Courier, India Post and many others. Your products will be shipped through our couriers or it can even be shipped directly by our suppliers.

Q2. How will I know when will my shipment dispatch?

All shipments shall dispatch within 3 days of order.

Q3. How do I track my order?

Once you have placed an order, you can login and track order or you can go to Oshopindia.com home page, go to end and click on link Track Order. The tracking shall be done by putting order number on the page.

In case our supplier ships the product at your end, you shall receive tracking number and details of Docket Number or Airway Bill Number. You can go to respective courier company’s page and enter docket/airway bill number.

Q4. How many does it take to deliver my product?

The estimation of number of days required to deliver your shipment would be mentioned on right hand side of each product’s page. However this is an estimated only. Actual delivery may take shorter or longer period depending on your location.

 

In case of any further query, feel free to contact us at oshopindia@gmail.com or our customer care 08140714551

 

 

Policy

Other Information

Follow Us